Chain of custody
Signed transfers from on-site pickup through sealed return. Every hand-off logged, timestamped and attributable.
For Insurance Professionals
Documentation your
claim file can stand on.
We built Pure Soft around the way adjusters, carriers and contractors actually work a loss — defensible records, predictable scheduling, and a salvage-first posture that reduces indemnity without cutting corners.
Claim expertise
We speak the language of the file — deductibles, scope, ACV vs RCV — and format our output to drop straight into your claim.
Salvage before replacement
Every item scored for salvageability, so the replacement schedule only carries what genuinely can't be saved.
Cost reduction
Restoration typically runs a fraction of replacement value — a measurable reduction on textile-heavy losses.
Professional reporting
One report per lot covering photographs, protocols, and signatures — formatted for the carrier file.
Large-loss capability
Surge capacity to absorb catastrophe-scale events without breaking custody on a single item.
The Reporting Standard
One report.
Everything in it.
Each closed lot delivers a single, structured document — the record an adjuster needs to justify scope and a carrier needs to settle with confidence.
- i.
Per-garment inventory
Each item logged line-by-line at intake: garment, condition, loss class.
- ii.
Insurance-approved invoice
Sent to the contents company or adjuster immediately at intake — carrier-formatted, ready to drop into the file.
- iii.
Cleaning protocol noted
Each cleaning method recorded per garment so the path through restoration is traceable.
- iv.
Release document on request
A work-completed / release document is available at return, formatted to your admin process.
AWorking Together
Three ways adjusters
and contractors engage.
No portal to learn, no onboarding gauntlet. Pick up the phone, or set up a standing agreement.
01
Direct adjuster engagement
Adjusters or carriers engage us directly. We mobilize for on-site soft-contents packout and carry the file from packout through home-delivery.
02
Through your contents-company partner
When you already have a contents company on the loss, they route the soft contents to us. We absorb the textile specialty and the carrier-formatted intake invoicing.
03
Standing agreement
Portfolio or program coverage with pre-negotiated terms — useful for carriers writing significant North Texas business.